When are orders available?
All orders are available instantly via email and account dashboard once purchase has been completed.

Do you offer refunds?
Sorry no, once orders are sent we don’t offer refunds but we do offer exchanges for another product equal to the same value.

How can I access my order?
You can access all your orders by logging into your account with the details you’ve entered at checkout. You can find the My Account login page by going here: My Account

Forgot or don’t know My Account information?
Your “username” is your order email, you can request a new password by going here: My Account.

Do you sell other producers kits?
Yes we do, we like to review all kits before we present them on our site. For kit submissions please contact us here: Contact Page.

Will my information be shared with anyone?
Absolutely not, we do not share any customers information with any third parties.

Does any of your kits work in the Free Kontakt Player?
No, not at the moment. You will need the full version of Kontakt.